Terms & Conditions

Welcome to HE&L. By accessing and using our website, products, and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

HE&L is a UK-based business offering high-quality natural and holistic products aimed at improving health and wellbeing.

These terms apply to all visitors, customers, and others who access or use our services.

2. Products and Services

We offer a range of natural products, including honey, focused on health, energy, and healing.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes to product descriptions at any time without notice.

3. Pricing

All prices listed on our website are in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time without prior notice.

4. Payment

Payment must be made at the time of purchase. We accept various payment methods, which will be listed on our website.

All payments are secure, and your payment details are not stored by HE&L.

5. Shipping and Delivery

We deliver to addresses within the UK. Shipping fees and estimated delivery times will be provided at checkout.

Delivery times may vary depending on your location. HE&L is not responsible for delays caused by third-party courier services.

6. Returns and Refunds

We accept returns within 14 days of receiving your order, provided the items are unused, unopened, and in their original packaging.

To initiate a return, please contact our customer service team with your order details. Once your return is approved, we will provide instructions for sending back the item.

Refunds will be processed within 7-10 working days after the returned item is received.

7. Health and Safety Disclaimer

Our products are intended to support general wellbeing. They are not a substitute for professional medical advice or treatment.

Always consult your doctor before using our products if you have any medical conditions, allergies, or concerns.

8. Intellectual Property

All content on this website, including product descriptions, images, logos, and branding, is the property of HE&L and is protected by copyright laws.

You may not reproduce, distribute, or exploit any content from our website without written permission.

9. Limitation of Liability

HE&L will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

In no event shall our liability exceed the amount paid for the product in question.

10. Changes to Terms and Conditions

We reserve the right to modify or update these terms at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England.

By using our website and purchasing from HE&L, you agree to these terms and conditions. If you have any questions, please contact us at hello@healthenergyandlove.co.uk