Privacy Policy

At HE&L, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and interact with our services.

1. Information We Collect

We collect personal information in the following ways:

When you visit our website: We automatically collect certain information such as your IP address, browser type, and pages you visit on our site.

When you place an order: We collect your name, email address, delivery address, and payment details.

When you contact us: We may collect your name, email address, and other details you provide in your communication.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders: Including payment processing, order confirmation, and shipping.

To improve our website and services: We use data analytics to understand how users interact with our site and make improvements.

To communicate with you: We may send you order updates, respond to your queries, or send marketing emails if you've opted in.

To comply with legal obligations: We may use your data to comply with applicable laws and regulations.

3. How We Protect Your Information

We are committed to ensuring that your personal information is secure. We use industry-standard security measures to protect your data, including encryption for sensitive information and secure payment processing.

4. Third-Party Services

We may share your personal data with trusted third parties to help us provide our services, including:

Payment processors: To securely process payments.

Delivery companies: To ship your orders.

Analytics providers: To help us understand website performance.

These third parties are only given access to the personal data necessary to perform their specific services, and they are required to keep your information confidential.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. You can control cookie settings through your browser.

6. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.

Correction: You can request that we correct any inaccuracies in your data.

Deletion: You can ask us to delete your personal data, where applicable.

Opt-out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at hello@healthenergyandlove.co.uk.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.